General terms and conditions

Grossiste-francochine * respects the rules of quality charters of distance selling:

1 - Money Back Guarantee for 7 days
2 - Implementation of the 1-month warranty and after-sales service
3 - Information on delivery times and product availability
4 - Settlement of disputes
5 - Information on products and services offered
6 - Commitment to Data Protection


1. Acceptance of Terms

The customer acknowledges having read, at the time of ordering, the general conditions of sale on the site grossiste-francochine * . All orders implies acceptance of these terms without reservation. These general conditions of sale govern the contractual relationship between grossiste-francochine * and client, both parties accepting them without reservation. These general conditions of sale prevail over all other conditions contained in any other document, unless prior express written consent.


2. Products

The present Terms and Conditions apply to orders of products sold on the site grossiste-francochine.


3. Order

The automatic registration systems are considered as proof of the nature, content and date of the order. Grossiste-francochine * confirms the acceptance of its purchase order to the email address he has given. Grossiste-francochine * reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information stated by the buyer, when taking control commit this: if error in the address of the recipient, the seller can not be held responsible for failure in which he could deliver the product.


4. Delivery

Delivery will be made by post or our carriers in areas supplied by grossiste-francochine *. Delivery is made by delivering the product directly to the recipient announced, or another person authorized by the customer if he is absent. In case of defects, the buyer has the right to return the provided in this document. Considered as force majeure , seller are discharging its obligation of deliver, war, riot, fire, strikes, accidents and impossibility of being supplied. It is the customer that should always check if the package on arrival. The customer has a period of 48 hours to to notify it with the carrier in case of lack or degradation. For reasons of availability, an order can be delivered several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he spent 2 orders, with delivery charge.


5. Retraction

The customer has 7 days (from receipt of items) to retract. In case of request for exchange or refund, the customer returns the items in its new intact original packaging, with all accessories, instruction manuals and documentation to the following address: grossiste-francochine * 44 boulevard Voltaire 75011 Paris France. The product must be new and packaged in original packaging. It is impossible to refund the damaged or used items. In case of exercising the right of withdrawal, grossiste-francochine * is required to refund the sums paid by the customer at no charge except for return shipping costs. Repayment is due within a maximum period of 15 days. The customer returns the product for a reason that falls to grossiste-francochine *: grossiste-francochine* refund the product, shipping and return charge . The customer returns the product simply because it does not satisfy him: grossiste-francochine* refund the product but the return charges are the customer. If you return an item, do not forget to include a copy of your purchase receipt (or your confirmation received by email) and indicate the reason for return and all of your contact information.


6. Prices

For each item, the price does not include shipping. In the order confirmation, the total amount is the definitive price, all taxes and VAT. This price includes the price of products, handling costs, packaging and storage of goods, transport costs.


7. Payment

The price charged to the customer is the price indicated on the order confirmation sent by grossiste-francochine *. The product price is payable on the day of the order. The order validated by the customer will be considered effective only when the the bank payment centers concerned give their consent. In case of refusal of payment , the order will be canceled and the customer notified by email. Moreover, grossiste-francochine * reserves the right to refuse any order from a customer with whom there is a dispute.


8. Disputes

This contract is subject to French law. Grossiste-francochine * can not be held liable for damages of any kind, whether tangible or intangible property that could result from a malfunction or improper use of products sold. Responsibility for grossiste-francochine * will, in any event, limited to the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products. In case of difficulties in implementing this contract, the buyer has the option, before any legal action to seek an amicable solution with the help:
- A professional association of the branch
- A consumer association
- Or any other counsel of his choice reminded that the search for amicable solution does not interrupt the 'short time' of the legal guarantee of one month, nor the duration of the contractual guarantee. It is recalled that in general and subject to the discretion of the courts, respect the provisions of this contract relating to the contractual guarantee supposes:
- That the buyer honors his financial commitments to the seller
- That the buyer uses the product normally Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. In case of dispute, the customer should first contact the company to obtain an amicable solution. Otherwise, disputes will be brought before the competent Courts.


9. Warranty

In any event, the client receives the legal guarantee on eviction and hidden defects (Art. 1625 and following of the Civil Code). Provided that the purchaser makes the proof of the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the buyer goes to court, it must do so in a "short time" after the discovery of hidden defect (art. 1648 of the Civil Code). The warranties do not cover defects and their consequences due:
- The intervention of a repairer not approved by grossiste-francochine *;
- The failure to follow instructions given in the use and maintenance manuals
- Any mishandling and the lack of maintenance of the products;
- To improper use for the purpose for which the product is designed.
10. Legal Information

The Intelligence information collected for purposes of distance selling is required, this information is essential for processing and delivery orders, preparing invoices etc ... The lack of information result in the cancellation of the order . According to the law "Data Protection", the processing of personal information about customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The right (Article 34 of the Act of 6 January 1978) a right to access, modify, rectify and delete data concerning him, he can practice before grossiste-francochine *.
11. discretion Policy

Through grossiste-francochine *, the client may have to receive offers from other companies or organizations, or be informed of offers grossiste-francochine * by phone or mail. If the customer does not wish he simply contact grossiste- francochine * (Contact) All these data can be modified by the customer. This one is entitled to request deletion of client-grossiste-francochine file * This information can further facilitate the use of the client-grossiste-francochine * site, for example by avoiding to make multiple re-keying, and take full advantage of all the features the site offers to the customer. The customer's address is useful when the command to send him his invoice and order on time. The customer's telephone number to allow delivery and customer service grossiste-francochine * contact the customer to track his order. The customer's email address allows grossiste-francochine * confirm customer orders, and all that would be given the phone by the customer service. The customer's bank information (credit card number, expiry date) are encrypted by the system SOGENACTIF Société Générale. They are inaccessible by a third party.
(*): grossiste-francochine is a trademark.


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